Carmen Phillips

So, we know you’ve even recently picked up teaching our seasonal schools. In about two sentences, what else do you do?
I coach, train and advise managers and their teams and I help them create a culture of purpose. That means that they are more able to focus on what really matters, have more fun and feel a sense of pride which in turn results in a healthy profit - profit alone is not a purpose. The way I do that is through purpose discovery, management coaching, customer journey mapping to help them find their purpose and put it to work using different techniques. 

And in your work: what are you most proud of? 
It makes me happy when I see people’s eyes light up. Because they are able to see their shared purpose and put it into action. I help them find out specifically their why and also actually put it into action what they want to be.  

What do you think about pineapple on pizza?
I love pineapple on pizza. Who doesn’t like pineapple on pizza. 

If you could change one thing about the world, what would it be? 
More of what I’m already doing. Seeing more, feeling more of the happiness or the fulfilment. Meaning, something that matters. That people see that it matters and see how they can contribute more. 


Who was your childhood idol? Are you (almost) there?
Maya Angelou. I read her book one afternoon, back to back. 

Yes, I think so. She’s often quoted saying “people might not remember what you said but they’ll remember how you make them feel” and that’s actually something that people actually say to me.


It’s almost Valentine’s Day and I need some inspiration. What is your idea of an ideal or most romantic date? 
Some kind of a show or theatre. Something cultural, dinner and definitely drinks and definitely a hotel somewhere other than here (Amsterdam).

What I actually did a few times was: find the thing I want to see somewhere else, and build something around it and make it even better by combining it with a full monte experience.