Carmen Phillips

So, we know you’ve even recently picked up teaching our seasonal schools. In about two sentences, what else do you do?
I provide business coaching services for teams who want to articulate their purpose and use it to deliver customer experiences people love. This enables them to focus more on what really matters to them, to have more fun and to feel a sense of pride, which in turn all results in a healthy profit. Profit isn’t the goal but it is a result. I use different techniques such as purpose discovery, management coaching and journey mapping to inspire purposeful action. 

And in your work: what are you most proud of? 
It makes me happy when I see people’s eyes light up and I feel proud when I hear that the ideas and methods I share have had a lasting positive impact.

What do you think about pineapple on pizza?
I love pineapple on pizza. Who doesn’t like pineapple on pizza? 

If you could change one thing about the world, what would it be? 
To be more aware of how fortunate we are in the western world, and more conscious of what we can do to contribute more. To eachother and to the world around us.


Who was your childhood idol? Are you (almost) there?
Maya Angelou. I loved reading ‘I know why the caged bird sings’ as a teenager. She’s often quoted as saying “people might not remember what you said but they’ll remember how you make them feel” and that’s actually something that I am very aware of. I try to tune in to what is important to others and stay open and be understanding.

Maya Angelou was focused and disciplined; she even used to get up early and shut herself off in a hotel room to write. I don’t think I could be that disciplined, although I have learned that creativity needs structure for it to have a purpose.


It’s almost Valentine’s Day and I need some inspiration. What is your idea of an ideal or most romantic date? 
Some kind of a show or theatre. Something cultural, dinner and drinks. What I actually did a few times was: find the thing I want to see – for instance Cirque du Soleil that just happened to be in Berlin – then find local things to experience. We could have gone near home (Amsterdam) but this was so much more…